How to forward calls on Cox Business

You need the number you want your calls to go to (an answering service, a cell phone, or your Nacho number), plus either a phone on your Cox Business line or a login to Cox Business MyAccount.

Dial the forward-to number exactly as you would if you were calling it. For a long-distance or toll-free number, include the 1 and the area code.

• Cox doesn't allow forwarding to international numbers.
• Forwarding can't be turned on while your phone service is down or part of an outage.
• Cox's own website now says Cox is now Spectrum. The steps below come from the Cox Business help pages.

The *90 and *91 codes come from Cox's code list for VoiceManager and IP Centrex lines. If *90 doesn't work on your line, use the busy setting online (see below).

1. 1Pick up a phone on your Cox line and listen for the dial tone.
2. 2Dial *72, then listen for the dial tone.
3. 3Dial the number you want your calls to go to.
4. 4Listen for a stutter dial tone followed by a regular dial tone. That means it's on. Hang up.

While every call is forwarded, your phone gives one short ring each time a call goes through, and you can still use it to make calls.

To change the forward-to number, turn forwarding off with *73, then turn it back on with *72 and the new number.

1. 1Pick up a phone on your Cox line and listen for the dial tone.
2. 2Dial *92, then listen for the dial tone.
3. 3Dial the number you want your calls to go to.
4. 4Forwarding turns on once that number answers.
5. 5If the number is busy or nobody picks up, hang up and repeat these steps within two minutes. Listen for a stutter dial tone followed by a regular dial tone.

To change the number, dial *93, wait for the confirmation tone and hang up, then dial *92 again with the new number.

Online you can turn on busy forwarding and choose how many rings come before an unanswered call is forwarded. Cox says which forwarding options you see depends on your service package.

1. 1Go to myaccount-business.cox.com and log in.
2. 2In the Services section, click the Voice icon. If you don't see it, click the arrow to show more options.
3. 3If you're the account's owner or admin changing another person's line: expand User & System Management, click Users, Accounts & Call Settings, open the Call Settings tab and click the number.
4. 4Expand the Call Settings section and click Call Forwarding.

Then turn on the option you want, click Edit if the number box isn't showing, type the number in Forward To: and click Save:

• Forward All Calls: every call goes to the other number.
• Forward When Busy: calls go to the other number while your line is busy, so callers don't hear a busy signal.
• Forward When No Answer: in the Rings Before menu, pick anything from none to 20 rings.

In the Cox Business MyAccount app: sign in, go to the Home tab, scroll to the Cox Business Voice section and tap Call Forwarding. Check that Rules For at the top shows the right line. Owners and admins can tap Switch User to pick another line.

1. 1No-answer forwarding won't stick: check that voicemail is off on the line, and that the other number answered your *92 call (or that you dialed *92 again within two minutes).
2. 2Calls aren't forwarding at all: check that your phone service isn't down. Forwarding can't be turned on during an outage.
3. 3The forward-to number won't take: make sure it isn't an international number, and that it's dialed the way you'd call it, with the 1 for long distance.
4. 4You can't see or change forwarding online: ask the account's Profile Owner or Profile Admin to assign the number to your login.

With Nacho, you choose how calls reach Nacho: every call, only the calls nobody picks up, or only when your line is busy. On Cox, those are *72, *92, and the busy setting above. Nacho answers with your restaurant's name, then handles the call using your menu, your hours and the answers you've written. Orders show up on your Orders screen.